Shipping policy

All orders will receive a tracking number via email once the order has been processed and shipped.

Please note: some orders might experience delays due to the delivery company's transit time. Cancellations will only be accepted up to 2 hours after placing the order. Once you place your order, please allow 3-5 days to process due to the high demand of our products. After processed, it typically takes 6-12 business days for a domestic/international standard shipping delivery.

Meluxa Limited's #1 priority will always be our customer's satisfaction. Due to our extremely high demand & daily order volume, our current average shipping times can vary.

Please note:

• We do not ship to PO Box addresses.
• The delivery periods as provided are indicative only.
• The estimated shipping time does not include possible customs delays.
• The general and specific holidays in the destination country are not taken into account.
• We cannot be held responsible for missing the estimated delivery periods.
• In the case of product returns, delivery fees are the responsibility of the buyer.
• If your order hasn't arrived in the estimated delivery times, please contact our support team at support@meluxa.co.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).