Refund policy

Refund and Return Policy

Meluxa Limited provides a 60-day (after delivery) warranty on all products. If you are not satisfied with your purchase, please submit your return request to support@meluxa.co.

The following terms apply:

Refund Policy:

1. Refunds will be accepted within 60 days of delivery. If 60 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange (please see partial refunds).

2. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (the shipping cost spent to deliver the product to the customer) will be deducted from your refund.

3. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging (please see partial refunds).

4. Refunds will not be accepted if the reason is a "missing item" that is not listed as included in the purchase. All items that come in every purchase are properly listed in the description.

5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. This process can take up to 7 business days after the product arrives back.

6. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A transaction will appear on your original payment method within 3-5 business days, depending on your bank's processing time.

Incorrect Address Policy:

1. Replacement: If the address provided by the customer is incorrect and the product returns to the sender, and the customer wants to receive the product, the customer will receive an invoice with an additional shipping fee.

2. Refund: If the customer wants a refund, the cost of the return shipping fee will be deducted from the refund.

3. If the customer refuses to receive the product and the product arrives back at our warehouse, the cost of the original shipping (the shipping cost spent to deliver the product to the customer) will be deducted from your refund.

Defective Items:

If your items are defective and stop working before the 60-day refund period, in order for us to issue you a 100% refund plus a prepaid shipping label, you must send us a photo/video of the defect. If you refuse to send us the photo/video of the defect, we cannot issue you a return label, and your refund will be subject to the values below:

Important Factors Regarding Refund Values:

1. Items returned in the same condition they were delivered will be refunded 100% of the amount (Shipping costs are non-refundable. The cost of the original shipping will be deducted from your refund).

2. Items that are returned not in their original condition (e.g., damaged or missing parts) or not in their original packaging will be refunded 85% of the amount due to restocking costs (Shipping costs are non-refundable. The cost of the original shipping will be deducted from your refund).

Partial Refunds or Rejections:

1. Any item not in its original condition, is damaged (scratches, wreckage, etc.), or missing parts for reasons not due to our error.

2. Any item that has its original packaging damaged (taped, written on, labels glued on).

3. Any item that is returned more than 60 days after delivery.

4. Any products rejected will be discarded unless the customer pays the shipping fee to receive them back.

Late or Missing Refunds:

1. If you haven't received your refund yet, first check your bank account again.

2. Then contact your credit card company; it may take some time before your refund is officially posted.

3. Next, contact your bank. There is often some processing time before a refund is posted.

4. If you have done all of this and you still have not received your refund yet, please contact us at support@meluxa.co.

Rewards Membership:

1. By purchasing any subscription or membership on meluxa.co, you agree to the terms and conditions. Perks include a 10% discount sitewide, as well as free shipping and returns on eligible items. Eligible items are select products.

2. Based on the subscription package you select, you will be billed for your subscription at the interval and price you select. Your payment details will be stored securely, and you will be charged for your subscription at the interval you select unless you choose to pay in advance.

3. Subscriptions will automatically renew at the end of your selected interval.

4. If you do not want to renew your subscription, you may cancel your subscription at any time through your Meluxa account under the "manage subscription" button. Cancelling your membership cancels your rewards for the following subscription period and does not refund your purchase, except for the first subscription period, which you may email customer support to have refunded. Our customer support team can be reached at support@meluxa.co.

Exchanges:

We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at support@meluxa.co.

Shipping:

1. You will be responsible for paying for your own shipping costs for returning your item. We will ONLY handle the return shipping costs if the item arrived damaged or was damaged during transit and is now defective AND you send us a photo/video of the damage.

2. The request for a return shipping label will also be considered when you complete the request at the Return Center. If approved, you will receive the return label by email. Please note that if the product is deemed to be working properly by our technical area, the cost attributed to the return label will be deducted from your refund.

To let us know how we can improve your shopping experience or to ask a specific question about your order, contact the team at Meluxa Limited via email at support@meluxa.co.