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Privacy policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hearmel.co (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – Data files placed on your device or computer, often including an anonymous unique identifier. For more information and how to disable cookies, visit www.allaboutcookies.org.

  • Log files – Track actions on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels – Electronic files used to record information about how you browse the Site.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name

  • Billing address

  • Shipping address

  • Payment information (including credit card numbers and other accepted payment methods)

  • Email address

  • Phone number

We refer to this information as “Order Information.”
“Personal Information” in this Privacy Policy refers to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to fulfill orders placed through the Site (including payment processing, arranging shipping, and providing invoices and/or order confirmations). We also use this Order Information to:

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Provide information or advertising relating to our products or services (in line with your preferences)

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above. For example:

We may also share your Personal Information to comply with applicable laws and regulations, respond to legal requests (e.g., subpoenas), or to protect our rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to deliver targeted ads or marketing communications we believe may interest you. Learn more at NAI's educational page.

You can opt out of targeted advertising here:

You can also visit DAA opt-out portal to opt out of some services.

DO NOT TRACK

We do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and request that it be corrected, updated, or deleted. To exercise this right, contact us using the information below.

Note: Your data will be processed to fulfill contracts (e.g., orders) or to pursue legitimate business interests. Your data may also be transferred outside of Europe, including to Canada and the U.S.

DATA RETENTION

When you place an order through the Site, we retain your Order Information unless and until you ask us to delete it.

CHANGES

We may update this Privacy Policy periodically to reflect changes to our practices, operations, or legal obligations.

CONTACT US

For more information about our privacy practices, questions, or complaints, contact us via email at:
support@hearmel.co.uk

To improve your shopping experience or for help with a specific order, contact the Hearmel team at:
support@hearmel.co.uk